FAQ – Frequently ask questions

In this section you can find the common questions so it will make your shopping process easy for both of us! If you think something is missing please don’t hesitate to drop me an email to hello@alvarovaliente.com with your questions.

Prints

What paper do you use?

I use a high quality photographic paper to ensure the end quality of the print.

What sizes are available?

You can choose between 21 x 30 cm, 30 x 40 cm, 40 x 50 cm, 50 x 70 cm and 70 x 100 cm.

Can I order different sizes?

Yes you can, but the process won’t be automatic. For other sizes please send me an email to hello@alvarovaliente.com so we can discuss about it.

What is the difference between Bright and Matte finish?

The print will have a different finish depending of which one you choose. The bright one will give the print a glossy lustre, while the Matte one has more textured surface and not as reflective as the Bright paper

What is the White border option?

Some people like to have a white border in the print and some does not, so I give this option for you. You can choose between 1 cm, 2 cm, 3 cm and 5 cm options.

Be aware that if you add a white border, the size of the canvas will be increased, Check the final size when you select it.

Do they come with frames?

All artworks sold here are prints only, so therefore you can choose frames of your choice.

Do the images on your site accurately represent what I will be getting?

I strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary.

Are these prints original?

All the prints are photos taken and edited by Alvaro Valiente and you won’t find it anywhere else.

Orders

What payment methods do you accept?

I accept all major credit cards such as Visa, Mastercard, American Express, as well as PayPal, Apple Pay and Google Pay.

Can I change my order?

If you make a mistake in your order please contact with me at hello@alvarovaliente immediately. Unfortunately I can’t make any changes if the order has been passed to the print store, so please make sure you contact me at the very first moment.

Shipping

How long does delivery takes?

You can check the delivery time rates for your specific country HERE

How do you ship the prints?

All the prints are shipped perfectly covered and protected to avoid damage.

Do you ship worldwide?

Unfortunately I don’t ship worldwide but I do ship to a huge list of countries. You can check the list of countries available for shipment HERE

How much the shipment cost?

The shipping cost will be different depending on the destination country and it will be calculated once you enter your address information at the checkout. If you want to know the shipping cost before making the order please heck the list of shipping costs HERE

Return & refund

My print arrived damaged. What do I do?

Oh no! Hopefully this never happen! but if you product get damaged in the mail, please send me photos of the damaged product immediately upon arrival to verificative the damages to hello@alvarovaliente.com and I will gladly send you a new one with no cost for you if it’s truly damaged.

I've changed my mind. Can I get a refund?

I want you to be stoked and happy with your purchased but if you aren’t please contact me to hello@alvarovaliente.com if you have any problems with your order.

The prints are custom made to order, so unless they arrived damaged, we can’t accept returns or offer a refund for change of mind.

Other

Who is Alvaro Valiente?

Alvaro Valiente is a photographer and creative entrepreneur based in Barcelona (Spain) that travels the world to capture the beauty of this planet and translate it into images.

Have any other questions that you can't find here?

If you have any other questions please send me an email to hello@alvarovaliente.com and I will answer you as soon as possible.

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